Discover why having a management platform for your public charging network is essential
Cities and public institutions are increasingly committing to installing public charging points for electric vehicles as part of their pledge to sustainability and carbon reduction. However, simply installing chargers does not guarantee an optimal experience for citizens or a positive reputation for public bodies.
A fundamental component of public charging infrastructure is efficient management. This is achieved by relying on an experienced Charge Point Operator (CPO) equipped with software that connects to smart chargers (via the OCPP protocol) alongside a dedicated technical team for preventive or corrective maintenance. This maximizes operational uptime and minimizes technical issues or out-of-service public chargers. Preventing downtime is critical to avoiding a poor public image for city halls and local officials, who can face sharp criticism over neglected chargers—especially those installed using public grants or subsidies.
Internal benefits of a management platform
From an operational perspective, a management platform assists municipal technicians by reducing the time spent administering charging infrastructure. By centralizing charger monitoring and maintenance, technical teams can carry out their duties more efficiently without incurring additional workload.
Furthermore, whatever can be measured can be shared with citizens. An efficient management platform collects actionable data on charger utilization, infrastructure health, and user satisfaction. Sharing this data transparently with the community demonstrates the municipality’s dedication to electric mobility and fosters positive social change.
Enhancing the end-user experience
From the EV driver’s perspective, user-friendly tools that deliver a smooth charging experience are vital, backed by a 24/7 remote assistance service to resolve questions or issues whenever they arise. The mobile app EV drivers expect must display real-time charger status, location details, and live availability, empowering citizens to plan their charging seamlessly en route or at their destination.
